Verge Product specialist
Sales · Full-time · London
We are seeking a dynamic and customer-focused individual to join our team as a Verge Product Specialist. As a key member of our Brand Centre, you will play a crucial role in providing exceptional customer service and driving reservations. If you are passionate about creating positive shopping experiences and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity.
Responsibilities
Customer Engagement
- Greet and assist customers in a friendly and approachable manner.
- Understand customers’ needs and preferences to provide authentic, personalized assistance.
- Demonstrate product knowledge and guide customers appropriately to make informed purchasing decisions.
Product Knowledge
- Stay updated on all Verge product features, specifications and promotions.
- Provide accurate information about Verge and other EV products to assist customers in making informed choices.
- Conduct ongoing training to stay informed about new arrivals and trends.
Customer Service Excellence
- Foster a welcoming atmosphere that encourages repeat business and customer loyalty.
- Resolve customer inquiries, concerns, and complaints with a positive and solution-oriented approach.
- Ensure a clean and organized store environment to enhance the overall customer experience.
Team Collaboration
- Collaborate with team members to achieve store goals and maintain a cohesive work environment.
- Participate in team meetings and contribute ideas for improving customer service and sales strategies.
Qualifications
Customer Focus
- Genuine passion for delivering outstanding customer service.
- Ability to establish rapport with diverse customers and build lasting relationships
Sales Skills
- Proven experience in retail sales with a track record of meeting or exceeding targets.
- Strong communication and product information selling skills.
Product Knowledge
- Familiarity with the retail industry and a keen interest in staying updated on product trends.
- Ability to quickly learn and communicate product features and benefits.
Team Player
- Collaborative mindset and ability to work effectively within a team.
- Willingness to support colleagues and contribute to a positive work culture.
Flexibility
- Willingness to work flexible hours, including evenings, weekends, and holidays.
How to apply
If you are enthusiastic about delivering exceptional customer service and thrive in a sales-driven environment, we would love to hear from you. Please fill out the application linked in the button below.
Verge Motorcycles is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
